Refund Policy

Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 45 business days.  The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased anything on animemansion.com, but didn’t receive it within the guaranteed delivery time, you can get a full refund.

The estimated delivery time for orders on animemansion.com is 7-30 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 days.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of animemansion.com (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of animemansion.com

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it either by sending a message on contact us page or using your PayPal account.

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. If you bought a good or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and with no justification. In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. If for any reason you whish to return your purchase, please contact us at support@animemansion.com and we’ll find the best solution for you.

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